Refund policy
Return & Exchange Policy – Union Workwear
Overview
At Union Workwear, we want you to be satisfied with your purchase. If you are not completely happy, you may return eligible items under the conditions below.
This policy applies to all purchases made through our website.
Return & Exchange Window
You may request a return within 30 days from the date of purchase.
Returns requested after this period may not be accepted.
Return Eligibility Conditions
To be eligible for a return, items must meet all of the following conditions:
- Items must be unused and unworn
- Items must be returned in their original packaging
- All tags must be attached and intact
- Items must be in resellable condition
We reserve the right to refuse returns that do not meet these conditions.
Accepted Return Reasons
We accept returns for the following reasons only:
- You have changed your mind
- Manufacturer fault or defective item
Please note: items returned for change of mind must still meet all return condition requirements.
For Exchange:
Please mention in your return request for exchange if you want a different item. We will arrange according to requirements.
Non-Refundable Costs
- Original shipping costs are non-refundable
- Return postage costs are the responsibility of the customer unless the item is faulty or incorrect but we strongly recommend that please contact us before sending a return.
How to Request a Return
To initiate a return, please contact us or email with:
- Your order number
- Reason for return
or send request from your customer account.
Contact Email:
If applicable we will provide return instructions once your request is reviewed.
Return Address
Please send approved returns to:
Union Workwear
34 Ruskin Avenue
London, E12 6PL
United Kingdom
Damaged or Faulty Items
If your item arrives damaged or has a manufacturer fault, please contact us within 14 days of delivery with clear details and, if possible, images. We will offer a replacement or refund depending on the issue.
Refund Processing
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method within 14 days
- Processing times may vary depending on your bank or payment provider
Important Notes
- We reserve the right to reject returns that do not comply with this policy
- Returned items are inspected before approval of any refund or exchange
- This policy does not affect your statutory rights under UK consumer law